Outbound Customer Service Representative
Westlake Village
Outbound Customer Service Representative
Full Time • Westlake Village
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
This is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends).
We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team.
We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition.
In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us.
There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive.
Duties/Responsibilities
- Communicate via outbound phone calls, as well as email.
- Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met.
- Use provided rebuttals to overcome objections.
- Address customer questions and concerns regarding their order while also managing account information.
Required Skills/Abilities
- Excellent communication and interpersonal skills with a friendly and confident phone manner.
- Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers.
- Computer literate and willingness to learn.
- Bilingual a plus.
Salary: $16.90 per hour plus bonus.
Monday-Friday in office position. Full Time preferred.
Compensation: $16.90 per hour
About Us at NuVet Labs
At NuVet Labs® we really are “pet people”. We love animals so much it’s not uncommon for our employees to bring them to work. Even our President’s little Yorkie has his own cubicle.
We have made it our mission to help our furry friends stay healthy for years to come. It is this passion for pets that drives us to produce the best nutritional supplement you can find.
NuVet Labs® has spent over 8 years to create a product designed to provide the best immune system support possible. To do this we put together a team of top scientific, medical and pet industry professionals that shared our desire to find real solutions to an ever growing pet health dilemma.
NuVet® products are made in a FDA registered laboratory with natural ingredients specially compounded to deliver the most effective nutritional health benefits. Utilizing the latest advances in medical and nutritional science, we apply state of the art manufacturing technologies to help us maintain a standard of product quality and integrity that is virtually unheard of in the pet industry.
It is our pledge to the millions of pets, and to their human families, to continually produce the most powerful nutritional supplements that support pets’ health and keep them that way for a lifetime.
(if you already have a resume on Indeed)